Air ticketing course outline

Enroll at EAA Authorized Training Center to study these materials with the help of a local trainer. This is computer-based, interactive simulation training, accompanied by an interactive workbook and reference notes on GDS commands, maps, and key journey pricing terms and definitions.

What you will learn

• Upon completing this course you will have the skills to:
• Analyze GDS displays relevant to mileage system pricing
• Identify and price different journey types
• Read, interpret, and apply mileage and routing fare rules
• Issue tickets

Key topics

• Introduction to air fares, analysing itineraries and retrieving fares from a GDS
• Limitations on indirect travel, side trips and surface sectors
• Return trips in different classes of service and alternative fare break points
• Lowest combinations, round-the-world journeys and class differentials

Who should attend

• Airline fares desk agents
• Travel agents
• Airline ticket agents
• Business Process Outsourcing (BPO) and call center agents

Certificate awarded

An IATA Certificate is awarded to participants after successfully passing the final exam.

Exam information schedule

• Exams are scheduled 4 times a year: March, June, September, and December
• Guidance will be given on when to book for your exam.
• Exam Method: Online exam

Further training

Graduates of this course can apply for the Harvard ManageMentor© (HMM) distance learning program at a special graduate price.